Gambling should be a fun source of entertainment – not a source of stress or financial problems. r24 live provides the tools, guidance and support you need to always play within healthy self-imposed limits.
Important Note
If you feel gambling has started to negatively affect your life or the people you care about, please use our self-control tools or contact our support team via live chat.
Support is available 24/7 in Bahasa Melayu, English and Mandarin.
Responsible gaming means enjoying gambling as entertainment only – while maintaining full control over your time, money and decisions. It is not about not playing at all, but about playing with a clear head and well-defined boundaries.
At r24 live, we believe that players who play responsibly are happier and more satisfied players. That is why we actively invest in tools and programs that help you stay within a healthy entertainment zone.
The most important thing to remember: gambling is entertainment, not a way to generate income or recover losses. Every gaming session should start and end with a smile.
All these tools are free and can be activated directly from your account settings at any time
Set a limit on how much money you can deposit into your account within a given period. Once the limit is reached, our system will automatically block additional deposits until the next period begins.
Set a maximum amount you can lose in a day, week, or month. Once the limit is reached, you will not be able to continue betting until the limit period resets — protecting you from unplanned losses.
Set how long you can play in a single session. When time is up, the system will notify you and you can choose to stop or reset the limit. This helps you stay aware of time spent while playing.
Suspend your own account for a short period — 24 hours, 7 days, or 30 days. During the break, you will not be able to log in or place any bets. This is useful when you feel you need a quick breather.
If you feel gambling has become a serious problem, you can exclude yourself from the r24 live platform for a minimum of 6 months, or permanently. Contact our support team to activate this option right away.
See exactly how much time and money you have spent on the platform over any given period. A clear awareness of your gaming patterns is the first step to maintaining healthy control.
How to Use These Tools: Log in to your r24 live account, go to Account Settings > Responsible Gaming to access all self-control tools. Any limits you set take effect immediately. Reducing a limit requires a waiting period, but tightening controls is instant.
Gambling can become a problem gradually without you realising it. Watch for these signs in yourself or someone you care about:
Serious Red Flags
Early Warning Signs
Answer these questions honestly. If you answered "Yes" to 3 or more questions, we recommend reaching out to r24 live support or using our self-control tools.
Remember: Acknowledging a problem is the bravest and most important step. There is no shame in seeking help – it is a sign of strength, not weakness.
Programs and proactive measures we implement to protect our members
All members must complete KYC age verification. We do not permit registration of individuals under 18 under any circumstances.
Our system monitors play patterns that indicate risk, and our team will reach out to members who need attention.
Responsible gaming information is displayed periodically on the platform to remind members about healthy play practices.
Our support team is trained to handle responsible gambling concerns and is available to reach out to at any time.
Answers to the most frequently asked questions about responsible gaming on r24 live.
Need Immediate Help?
Contact the r24 live support team via the live chat button at the bottom right of your screen. We are available 24/7.
You can also activate self-exclusion or deposit limits directly from the Account Settings menu without needing to contact anyone.
Open the r24 live app or website and log in to your account using your username and password.
Click your profile icon at the top right and select "Account Settings" or "Profile" from the dropdown menu.
Find the "Responsible Gaming" or "Self-Control" tab in your account settings. All protection tools are listed there.
Choose the tool you need, enter the desired value or duration and press Save. Limits take effect immediately.
R24 live provides a safe, fair and responsible gaming platform. With our self-control tools, you are in full control at all times. Register now and enjoy over 500 games with peace of mind.
* For users aged 18 and above only. Gamble responsibly.
The R24 Live Commitment