Privacy Policy R24 Live – Personal Data Protection for Malaysia Members

R24 live ("we", "the company", or "the platform") takes the privacy of every member seriously. This Privacy Policy ("Policy") outlines our practices and procedures for collecting, using, disclosing, and protecting your personal information.

This policy applies to all users of r24live.com, the r24 live mobile app for Android and iOS, and all services and features we offer through that platform. It also applies to information you share with us during registration, KYC, customer support, or any other interaction with r24 live.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and are committed to ensuring your privacy rights are always respected. If you have any concerns about how we handle your data, you may contact us through the channels stated at the end of this document.

R24 live collects your personal information from various sources when you interact with our platform. The following are the types of data we collect:

We only collect data that is strictly necessary for the stated purposes and do not collect more than required. Sensitive data such as identification card numbers is stored in encrypted format and accessed only by authorised personnel for verification purposes.

We use the personal information collected for the following purposes, all of which are lawful and necessary for the operation of the r24 live platform:

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and identity verification.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Service Provision: Enabling you to access and use all games and features on the r24 live platform.
• Service Communications: Sending important notifications related to your account, transactions, terms changes, and security updates.
• Customer Support: Understanding and resolving inquiries, complaints, or technical issues you report to us.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access.
• Regulatory Compliance: Fulfilling legal and regulatory obligations applicable to the operation of an online gambling platform.
• Platform Improvements: Analysing usage patterns (in aggregate form without individual identification) to improve our products and services.
• Marketing Communications: Sending relevant promotional information and offers — only if you have consented to receive them.

We do not use your data to make automated decisions that have a significant impact on your rights or interests without appropriate human review.

R24 live processes your personal information on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: You have given explicit consent for the processing of your information for specific purposes, particularly for marketing communications.
• Contract Fulfillment: Processing is necessary to fulfill the contract between you and r24 live – namely, the provision of our online gaming platform services.
• Legitimate Interest: We have a legitimate interest in processing your data for security, fraud prevention, and platform improvement purposes that do not override your privacy rights.
• Legal Compliance: We are required to process certain data to comply with legal obligations related to anti-money laundering and gambling regulation.

R24 live does not sell your personal information to any third party. However, we may share your information in the following limited circumstances:

• Service Providers: Third parties we engage to help operate our platform include payment processors, cloud service providers, and fraud detection software. They are only permitted to use your data for specified purposes and are bound by strict confidentiality agreements.
• Game Providers: Gaming software companies such as Evolution Gaming and Pragmatic Play may receive session data necessary to operate your games. They do not receive unnecessary personally identifiable information.
• Regulatory Bodies and Authorities: We may disclose your information to government authorities, regulatory bodies, or law enforcement when required to do so by law or court order.
• Business Transfers: If r24 live is involved in any merger, acquisition, or asset sale, member information may be transferred as part of that transaction with appropriate safeguards in place.

R24 live implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, destruction, or loss:

• Transmission Encryption: All communications between your browser or app and the r24 live servers are secured with 256-bit TLS/SSL encryption.
• Storage Encryption: Sensitive data such as financial information and identification numbers are stored in encrypted format on our servers.
• Access Control: Access to members' personal data is restricted to staff who require it for their job duties, enforced through multi-layered permission controls.
• Continuous Monitoring: Our systems are actively monitored 24 hours a day to detect any suspicious activity or unauthorised access attempts.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent security experts.
• Staff Training: All r24 live staff who handle personal data receive comprehensive and regular data protection training.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of any data breach affecting you, we will notify you promptly in accordance with applicable legal procedures and requirements.

R24 live uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as secure login and session management. They cannot be disabled without affecting platform functionality.
• Functional Cookies: Allowing the platform to remember your preferences such as language, theme, and personal settings to enhance ease of use.
• Analytics Cookies: Helping us understand how members use our platform so we can make relevant improvements. This data is collected in aggregate form and does not identify you individually.
• Security Cookies: Used to detect and prevent fraudulent activity, cyberattacks, and platform abuse.

You can control or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality and user experience of the r24 live platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, contact the r24 live support team via in-app live chat. We will handle your request within the timeframe required by applicable law.

R24 live retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Our general data retention guidelines are:

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

R24 live services are exclusively available to individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

If we discover that we have collected information from someone under the age of 18, we will take immediate steps to delete that information and close the associated account. If you believe your child has registered with r24 live, please contact us immediately so we can take appropriate action.

R24 live may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or platform improvements. Any significant changes will be communicated to you via:

• Prominent notices within the r24 live platform (website and mobile app)
• Email to the address registered on your account
• Updates to this page will reflect the revised date at the top of the document

Your continued use of the r24 live platform following any amendments constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we handle your personal data.

If you have any questions, concerns or complaints regarding how r24 live handles your personal data, or if you wish to exercise any of the rights stated in this policy, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon in the bottom-right corner of the r24 live website and app.
• Privacy Email: [email protected] – for specific privacy enquiries and data rights requests.
• Response Time: We are committed to responding to all privacy-related inquiries within 5 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP) or the relevant regulatory authority in accordance with the prescribed procedures.