Terms & Conditions R24 Live – A Complete Guide for All Members in Malaysia

These terms and conditions ("Agreement") govern the use of r24live.com, the r24 live mobile app, and all related services provided by r24 live ("Platform"). This Agreement takes effect as soon as you complete the registration process or begin using any part of the platform.

By clicking "Register", "I Agree", or by using the platform in any way, you confirm that you have read, understood, and agreed to be bound by all terms stated in this document, including the r24 live Privacy Policy and Responsible Gambling Policy, which form part of this agreement.

These terms and conditions are written in Bahasa Melayu as the primary language. In the event of any conflict in translation to another language, the Bahasa Melayu version shall be final and binding.

To register and use the r24 live service, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be on any self-exclusion list or gambling prohibition list of any regulatory body.
• Using your own personal funds — not borrowed, stolen, or illegally obtained funds.
• Not be acting on behalf of any other individual or entity.
• Not be located in a territory or jurisdiction where online gambling is prohibited.

R24 live reserves the right to request proof of eligibility at any time. Failure to prove eligibility may result in account suspension or closure, and any wins obtained during the period of ineligibility may be forfeited.

Each individual is only permitted to register and hold one (1) active account at r24 live at any time. This includes accounts registered using the same name, phone number, email address, or banking details.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, mobile number, email address, and any identity verification details needed for the KYC (Know Your Customer) process. Inaccurate or incomplete information may result in withdrawal processing delays or account suspension.

The KYC process requires you to submit a copy of a valid identity document such as a Malaysian identity card (MyKad), passport, or other recognized travel document. This process is in place to protect you and ensure the r24 live platform remains free from fraud and money laundering.

• Accounts inactive for more than 12 months subject to inactive account maintenance fees.
• Transferring an account to another individual is strictly prohibited.
• You are responsible for keeping your account information up to date whenever changes occur.
• R24 live reserves the right to re-verify a member's identity at any time for security purposes.

All deposits and withdrawals are processed in Malaysian Ringgit (MYR). r24 live accepts a range of payment methods including bank transfers (Maybank2u, CIMB Clicks, Public Bank), digital wallets (Touch 'n Go eWallet, GrabPay), and DuitNow QR.

Deposits are processed automatically and credited to your account within minutes upon payment confirmation. The minimum deposit is RM 30 per transaction, while the maximum depends on your chosen payment method and account verification level.

For withdrawals, the following rules apply:

• The minimum withdrawal is RM 50 per request.
• Withdrawals are processed within 24 working hours upon approval.
• Withdrawals can only be made to a bank account or digital wallet registered under the same member's name.
• The first withdrawal requires a completed and verified KYC.
• R24 live reserves the right to request additional supporting documents for withdrawals exceeding RM 10,000.

You are solely responsible for ensuring that the bank account or digital wallet details you submit are accurate. r24 live will not be held liable for any withdrawal delays or failures resulting from incorrect information provided by the member.

All bonuses, promotions, and special offers provided by r24 live are subject to the specific terms and conditions stated alongside each offer. Bonus-specific terms override the general rules outlined in this section in the event of any conflict.

As a general guide for all r24 live bonuses:

• All bonuses are subject to a wagering requirement (wagering requirement) must be met before a withdrawal is permitted.
• Bonuses may only be claimed once per member unless otherwise stated.
• Using multiple accounts to claim bonuses will result in the closure of all related accounts.
• R24 live reserves the right to void any related bonuses and wins if there is evidence of abuse.
• Unused bonuses will expire automatically after the specified period.
• The maximum wagering limit while using bonus funds is RM 50 per round/bet unless otherwise stated.

R24 live reserves the right to withdraw, modify, or terminate any promotional program at any time without prior notice. r24 live's decisions regarding any bonus disputes are final.

All games offered on r24 live are operated using licensed software from internationally certified providers. The random number generators (RNGs) used in slot games and table games have been audited and certified by independent bodies to ensure fairness and randomness of game outcomes.

The specific rules for each game are as stated within that game's interface. Members are responsible for understanding the rules before playing. R24 live is not liable for losses arising from a lack of understanding of game rules.

• In the event of a technical disruption during gameplay, affected bets may be voided and funds returned to the member's account.
• Live casino game results announced by the dealer are final and cannot be altered.
• R24 live reserves the right to void bets placed at clearly incorrect odds due to technical errors.
• The use of automated software, bots, or other assistive tools to aid gameplay is strictly prohibited.

To keep the r24 live platform safe, fair, and enjoyable for all members, the following actions are strictly prohibited and may result in disciplinary action, including immediate account closure:

• Fraud and Manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in any game or platform system.
• Unauthorized Collaboration: Colluding or cooperating with other members during gameplay to gain an unfair advantage.
• Money Laundering: Using the platform to process or conceal illegally obtained funds.
• Bonus Abuse: Registering multiple accounts or using other methods to claim bonuses beyond the set limits.
• Threats & Harassment: Threatening, harassing, or defaming r24 live staff or other members through any communication channel.
• Use of Unauthorized Software: Using bots, automated scripts, or other unauthorized software to gain an advantage in games.

You are solely responsible for keeping your account login credentials — including your username and password — confidential. r24 live will never ask for your password via email, text message, or any other communication channel. If you receive such a request, it is a phishing attempt.

To protect your account, we recommend the following security measures:

• Use a strong, unique password that is not used on any other website.
• Enable two-factor authentication (2FA) via your account security settings.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after using a shared device.
• Report any suspicious activity in your account to r24 live support immediately.

R24 live will not be held responsible for any losses arising from unauthorized access to your account if you fail to take reasonable security measures to protect your login credentials.

R24 live reserves the right to suspend or close any member's account at any time without prior notice if there is reasonable cause to do so. Reasons that may result in such action include:

• Violation of any part of these terms and conditions.
• Providing false or misleading information during registration or the KYC process.
• Suspected fraud, money laundering, or other illegal activity.
• Receiving instructions from the relevant regulatory authorities.
• Self-exclusion requests made by the member themselves.

If your account is closed due to a terms violation, r24 live reserves the right to withhold your account balance pending an ongoing investigation. If the closure occurs without any breach on your part, your valid account balance will be returned to you once the required verification is complete.

R24 live provides this platform on an "as is" and "as available" basis. While we always strive to ensure the platform operates smoothly and without interruption, we cannot guarantee 100% platform availability at all times.

R24 live is not liable for any direct, indirect, consequential, or special losses arising from:

• Service disruptions due to scheduled or unplanned system maintenance.
• Failures or delays caused by third parties, including payment processors and game providers.
• Game losses incurred by members during use of the platform.
• Unauthorised access to a member's account resulting from the member's negligence in safeguarding their login credentials.
• Changes in laws or regulations affecting the availability of our services.

R24 live's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 90 days preceding the relevant liability claim.

R24 live is fully committed to responsible gambling practices. We believe gambling should be an enjoyable form of entertainment, not a source of financial stress or personal problems. To that end, we provide a range of self-control tools to help our members play wisely.

Self-control tools available in your r24 live account include:

• Daily/Weekly/Monthly Deposit Limit: Set a limit on how much you can deposit within a given period.
• Loss Limit: Set a cap on the maximum amount you are willing to lose within a given period.
• Session Time Limit: Set a limit on how long you can play in a single session.
• Forced Break: Suspend your own account for a period of 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanently close your account if you believe gambling has become a problem.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek help from a relevant professional support organisation. More information is available on the Responsible Gaming us.

R24 live reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Significant changes will be communicated to registered members via:

• In-platform notifications (website and mobile app)
• Email to the address registered on your account
• This page is kept up to date with a clear last-updated date.

Your continued use of the r24 live platform after any amendments constitutes acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of the latest terms in effect.

These terms and conditions and any disputes arising from them are subject to the applicable laws of the jurisdiction in which r24 live operates. Any dispute that cannot be resolved through negotiation will be referred to arbitration in accordance with the established arbitration rules.